Explore the full range of solutions Helpware divisions provide: # Application maintenance and support services Reach optimal performance and avoid expensive downtime with professional application maintenance and support services. Backed by 20 years of experience, HW.Tech enables companies worldwide to keep their systems up and running, ensuring business resilience and continuous growth. Focus on value-added activities while we take care of the technical side. [Book a free consultation](https://helpware.com/tech/contact-us) Team of product creators trusted by Fortune 500 companies ## Application support services we deliver With over 5000 certified tech talents across the globe, we provide top-notch Level 2 (L2) and Level 3 (L3) support, helping resolve complex technical issues. ### L2 support We provide in-depth technical support to customers, ensuring a smooth user experience. L2 application support services deal with complex issues and challenges that the L1 team couldn’t resolve, such as software errors, system configuration problems, compatibility issues, and more. - Advanced troubleshooting, bug fixing, and issue resolution. - Administering application environment and user accounts. - Investigating logs for issue root cause analysis. - Following incident management activities. - Managing software configurations. ### L3 support We handle the most complex and challenging issues requiring extensive technical knowledge and expertise. This level involves subject matter experts, including engineers, architects, developers, and other experienced IT professionals with advanced qualifications. - Fixing system-level issues via changes to the code and databases. - Investigating logs for issue root cause analysis. - Deploying patches or making changes to the underlying system. - Continuously monitoring the system for proactive issue resolution. - Correcting customization issues and ensuring customizations work as intended. ## Application maintenance and support backed by certifications and awards ## Our application maintenance services Our results-oriented team helps you maintain your application in a top-notch condition, ensuring stable performance and a flawless user experience even under heavy loads. ### Application evolution HW.Tech’s experts continuously adapt your app to evolving user needs, implement requested features, conduct feasibility studies and ROI calculations for new functionalities, and add software integrations. We ensure your app progresses in harmony with the ever-changing market. ### Application security management We safeguard your app from security threats and vulnerabilities. Our application maintenance and support team conducts regular audits, continuous system monitoring, thorough security testing, and comprehensive vulnerability diagnostics to identify and resolve issues before they cause damage. ### Application performance management Our certified IT professionals ensure your app performs well under various conditions and delivers a seamless user experience. This service comprises 24/7 performance monitoring, regular performance and usability testing, as well as continuous performance and UX optimization to maximize efficiency. ### Application compliance management As a company working with heavily regulated industries, HW.Tech helps you maintain compliance with HIPAA, GDPR, KYC, AML, PCI DSS, and other standards. We do so through regular compliance reviews, comprehensive reporting, and proactive suggestions of updates when regulations change. 93% of our clients recommend our application support and maintenance services\* \\* according to our customer survey 200+ completed projects 20 years in business 5 years average length of client relationship 800+ seasoned software engineers 18 global offices 4.5 years average team tenure 5000+ tech talent pool worldwide 80% customer return rate 93% customer satisfaction score ### Custom software development that empowers businesses on a global scale Pharma #### [Dossier bot for automated value dossier generation](https://helpware.com/tech/case-studies/dobo-summarization-platform) [Read more](https://helpware.com/tech/case-studies/dobo-summarization-platform) Pharma #### [Price tracking and analytics tool for LUCIRA by Pfizer](https://helpware.com/tech/case-studies/price-tracking-and-analytics-tool-for-lucira-by-pfizer) [Read more](https://helpware.com/tech/case-studies/price-tracking-and-analytics-tool-for-lucira-by-pfizer) Fintech #### [AI-driven solution for climate risk management & adaptation finance](https://helpware.com/tech/case-studies/climate-risk-management-solution) [Read more](https://helpware.com/tech/case-studies/climate-risk-management-solution) ## Our technology stack With certified expertise in multiple programming languages, technologies, and frameworks, our application maintenance and support team can handle solutions of any scale and complexity. ### Programming languages and frameworks ### Remote collaboration ### Logging, monitoring, and alerting ### Ticketing systems ### Reporting and visualization ### Data solutions ### DevOps ### Big data & machine learning ### Cloud ### Monitoring & observability ## Benefit from end-to-end application support and maintenance With an average downtime cost amounting to $427 per minute for small businesses and $9,000 for enterprises, ensuring proper app support and maintenance is imperative for companies of all sizes. 01 Avoid downtime and enjoy uninterrupted business operations, ensuring excellence in all service offerings 02 Focus on value-added activities and core business processes instead of spending valuable resources on intricate technicalities 03 Overcome multiple software challenges, including poor performance, security vulnerabilities, compatibility issues, and scalability limitations 04 Maintain your competitive advantage and ensure your application is aligned with the dynamic market and user demands 05 Ensure compliance with government regulations and industry standards to mitigate legal risks and build customer confidence 06 Maintain your application in excellent condition, ensuring smooth performance and a seamless user experience ## Apps we support and maintain We support and maintain all types of apps so that you can deliver a frustration-free user experience to every customer. ### Web apps ### Mobile apps ### Cloud solutions ### Databases ### On-premises software ### Enterprise apps ## Our industry expertise Helpware Tech enables healthcare, pharmaceutical, and fintech businesses to experience uninterrupted operations through comprehensive application maintenance and support. [Discover our capabilities](https://helpware.com/tech/contact-us) ### Healthcare We help healthcare providers safeguard critical systems, ensuring data security, regulatory compliance, and the continuous delivery of quality patient care. [Learn more](https://helpware.com/tech/industries/healthcare) ### Pharmaceutical Our team helps pharmaceutical organizations conduct efficient clinical trials and accelerate drug discovery by maintaining their solutions in the best condition. [Learn more](https://helpware.com/tech/industries/pharma) ### Fintech We maintain and support fintech solutions to ensure secure transactions and compliance with KYC, AML, GDPR, and PCI DSS requirements. [Learn more](https://helpware.com/tech/industries/fintech) ## Our transparent cooperation approach Step 1 ### Request analysis We examine your business needs, app requirements, architecture, tech stack, functionality, and backlog of tasks to define the scope of application support and maintenance services. Step 2 ### Planning and SLA preparation Our team discusses the details of app maintenance services and formalizes them in a service level agreement. Step 3 ### Responsibility transfer Based on the SLA and your objectives, we prepare standard operating procedures (SOPs) and instructions to outline application support and maintenance activities. Step 4 ### App support and maintenance We provide the services outlined in the SLA and supplement them with detailed reports, so you have a clear understanding of where your investment goes. ## Ensure optimal system performance with expert application maintenance and support [Reach out to us](https://helpware.com/tech/contact-us) ## Application maintenance services trusted by customers HW.Tech has delivered over 200 successful projects, empowering businesses with innovative solutions. Our application maintenance services are trusted by startups and Fortune 500 organizations. 5.0 4.9 based on 29 reviews 4.6 ## Why HW.Tech? ### 100% compliance We create software with compliance in mind, ensuring adherence to government regulations and standards in your industry. ### Uncompromised quality We develop ISO 25010-compliant custom software solutions that deliver superior performance while helping you achieve your business objectives. ### Visibility & control You gain access to a centralized project dashboard with regular progress reports, and all upcoming expenses are discussed in advance. ### Your IP, our support You retain full intellectual property rights to your product(s). We also provide post-launch maintenance and support with regular security audits. ## Client testimonials 4.8 TrustPilot 5.0 Clutch “Helpware Tech’s high-quality work received glowing praises from the client due to their organized and transparent development. Their outstanding project management complemented their top-notch coding skills — they were flexible, accommodating, and easy to work with.“ Jordan Waid Director, Percepi Knowledge Ltd 4.8 TrustPilot 5.0 Clutch “Transparency in communication is a fantastic skill for a partner to have. In addition, Helpware Tech proved their expertise among a vast range of technologies, which was emphasized by our client. The project manager was extremely responsive. He was available 24/7 to cover all questions and demonstrate progress as needed.“ Andre Kholodov CEO, ADUK GmbH 4.8 TrustPilot 5.0 Clutch “The solution that Helpware Tech developed is fully-functional and mobile-friendly. It meets all of the company's expectations. The company appreciated the team's project management, as it suited their own structure. The team even made themselves flexible to accomodate the company's schedule.” Corbin Fraser Group Product Manager, Mobile Services, Bitcoin.com 4.8 TrustPilot 5.0 Clutch "I’d recommend HW.Tech because I felt their engagement and understanding of our business. They offered the best solution provision of what we were looking for. They were very responsive to the requests, very flexible, just going in flow with our changes." Alan Ball Managing Partner, Octagon Medical Practice 4.8 TrustPilot 5.0 Clutch "With the support of our partners, we have created a platform that will provide developers with an efficient way to raise project capital and enable investors to actively choose which carbon offset projects they would like to support. Helpware Tech is a highly reliable and efficient development partner, providing excellent project management, timely communication, and commitment to go the extra mile when needed." Steven Lowenthal Co-CEO and Co-Founder, Frontier Carbon Solutions ## Choose a suitable engagement model ### End-to-end development We take full responsibility for your product, from initial concept to final delivery, working closely with stakeholders at every stage of the development process. ### Dedicated team We dedicate a team to your project and manage it on your behalf, freeing up your time for core business activities. ### Team augmentation We help you bridge the talent gaps by integrating our brightest minds into your in-house team while enabling you to maintain full control over your project. ## Eliminate technical issues with professional software maintenance and support [Share my needs](https://helpware.com/tech/contact-us) ## FAQ ### What is the difference between application maintenance and application support services? Although often used interchangeably, application maintenance and application support are two separate services, each covering a specific set of activities. App maintenance services are focused on keeping your application stable, secure, smoothly operating, and aligned with evolving business needs. It involves bug fixing, performance monitoring and optimization, custom software development of new features, app scaling, and other tech-related processes. Application support, on the other hand, serves to assist end users in smooth app utilization and resolving emerging issues. This includes troubleshooting, incident management, user education, changelog management, user support via help desks, and so on. Of course, this service also comprises tech-related activities, especially at higher levels of support (L2-L3). However, the difference lies in the fact that the changes and enhancements here are driven by the needs and feedback of your end users. ### Do you provide application maintenance and support services for solutions developed by another company? Yes, we provide application maintenance and support either as part of our custom software development services or as a standalone offering. This means we can step in to manage and optimize solutions developed by third-party vendors, ensuring seamless performance and reliability. Whether you need ongoing support or assistance with a specific issue, we tailor our services to meet your unique requirements. ### How much do your software maintenance and support services cost? The cost of our software maintenance and support services varies depending on the scope and complexity of your project. Factors like the level of support you need (e.g., basic updates versus more advanced troubleshooting or performance optimization), the size of your application, and how frequently you need assistance all play a role in determining the price. If you would like to receive a custom quote, please contact us via the website form and tell us more about your project. 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